Privacy Policy Overview
Your privacy and data safety are important to us
Introduction To Our Policy
Lexonivara is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use our window cleaning services or browse our website.
We comply with Malaysia’s data protection regulations and adopt best practices to keep your information secure during every interaction, whether online or off.
What Information We Collect
We collect information you provide when booking, making inquiries, or browsing. This may include contact information, service details, and technical data to improve our website.
Information You Provide Directly
- • Name and contact details entered through our booking forms
- • Property address and service preferences supplied by you
- • Any additional comments or questions you share
- • Feedback or reviews submitted via our website
- • Email or phone communications you initiate
Automatically Collected Information
- • IP address and device type when visiting our site
- • Pages viewed and browsing actions taken
- • Cookies and similar tracking technologies used
- • Location details (if you allow your browser to share them)
- • Log and error reports to help us improve services
How We Use Your Data
Collected data helps us deliver services, support customer requests, update our processes, and improve your experience. We use your information only as permitted by law.
- • Process bookings and confirm appointments
- • Respond to your requests and inquiries
- • Send booking reminders or essential updates
- • Improve website performance and usability
- • Analyse anonymized trends for service planning
- • Comply with regulatory requirements
- • Address any safety or legal concerns quickly
Our Commitment: We never sell your personal data. Only authorised personnel may access your details for service-related purposes.
Who We Share Data With
Your data is only shared with trusted service providers, compliance authorities, or as required by law. We do not share your details for advertising purposes.
Trusted Service Providers
Where needed, data may be shared with companies supporting bookings or IT services, always under secure agreements and for specific use only.
Legal Obligations & Rights
We disclose personal information only if required by Malaysian law or to protect our legal interests.
Anonymous Insights Only
Aggregated, de-identified information may be analysed to improve our services.
Your Rights Matter
You can access, correct, or request removal of your personal data. Contact us using the information provided below to exercise your rights.
- • You can review your personal data we hold
- • You may request corrections to your data
- • You may ask us to delete your data
- • Request your details in portable format
- • You may object to certain data uses
- • Request we limit use of your data
Please contact us at any time for questions about your rights or this policy. We are committed to timely responses.
How We Keep Data Safe
Your data is protected using SSL encryption, access controls, and regular security audits. We regularly update our technology to address new risks.
Technical Measures
- • SSL encryption for data sent online
- • Security patches installed promptly
- • Automated threat detection tools
- • Regular system vulnerability testing
Organizational Measures
- • Staff are trained in data safety procedures
- • Access to personal data is role‑based only
- • Incident response plans are maintained
- • Routine data privacy audits performed
How Long Data Is Retained
We keep your data only as long as required for services, technical support, legal compliance, or internal operations. Retention periods follow Malaysian regulations.
- • Stored as long as your account is active
- • Kept for necessary operational periods
- • Held as long as necessary for response
- • Kept to comply with legal requirements
- • Kept for permitted communication purposes
Once no longer needed, your data is securely deleted or anonymized as required.
Data Transfers Overseas
If your information must be processed outside Malaysia, we use safeguards to keep it protected as required by law.
- • Contractual privacy protections
- • Only with trusted providers
- • Periodic reviews of data transfer partners
- • In compliance with Malaysian law
About Cookies and Tracking
Cookies help our website remember your choices and improve your experience. Some cookies are required for site functionality. Others are for analytics or user preferences.
Types of Cookies We Use
- • Enable core features (like service booking)
- • Help analyse site usage and improve content
- • Remember your settings and preferences
- • Support chat, media, or custom booking tools
Your browser lets you control cookie preferences; find out how to adjust settings below.
When This Policy May Change
We update this policy when regulations or service offerings change. Material changes will be highlighted clearly on this page.
- • Notice on our website homepage
- • Email to registered customers
- • Policy date at the top of this page
- • Link in customer communications
We encourage you to check for updates regularly.
Contact Us About Privacy
Contact our support team if you have data protection concerns or requests.
Lexonivara
Regus - Shah Alam, Wisma Sunway, Shah Alam, Selangor 40400 Malaysia
Phone: +6018-361 4825
Email: content@lexonivara.sbs
Policy last updated: February 1, 2026
Policy effective as of: February 1, 2026